Terms & Conditions

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing or using our Services, you agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy, Acceptable Use Policy, and Data Processing Addendum. If you do not agree to these Terms, you may not access or use our Services.

1.2 Additional Terms

Certain features or services may be subject to additional terms and conditions, which will be presented to you before you use those features or services. Those additional terms are incorporated into these Terms by reference.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.

If you do not agree to the modified Terms, you must stop using the Services and may terminate your account as described in Section 16.

1.4 Binding Agreement

These Terms constitute a legally binding agreement between you (either an individual or the entity you represent) and SuperNomics. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

2. Description of Services

2.1 Overview

Sque is a comprehensive billing and practice management operating system designed for professional services firms, including law firms, accounting firms, consulting firms, architecture and engineering firms, and other time-based billing organizations.

2.2 Core Features

Our Services include, but are not limited to:

Time Tracking & Billing:

Automatic time capture from calendars and meetings
Manual time entry and editing
Billable vs. non-billable time classification
Timer functionality
Time entry rules and policies
Approval workflows

Client & Matter Management:

Client database and profiles
Matter tracking and organization
Conflict checking
Client communications
Document management
Activity history

Invoicing & Payments:

Invoice generation and customization
Electronic invoice delivery
Payment processing
Payment tracking and reconciliation
Aging reports
Revenue recognition

Proof System (Receipts of Work):

Automatic artifact capture
Evidence documentation
Client transparency
Dispute prevention
Value demonstration

Ask Sque (AI Assistant):

Natural language queries
Billing narrative generation
Data insights and recommendations
Report generation
Automated suggestions

Reporting & Analytics:

Financial reports
Productivity metrics
Realization analysis
Forecasting
Custom dashboards
Benchmarking (anonymized aggregate data)

2.3 Service Modifications

We continuously improve our Services. We may:

Add new features or functionality
Modify existing features
Discontinue features (with reasonable notice)
Perform maintenance and updates

We will notify you of significant changes that materially affect your use of the Services.

2.4 Beta Features

We may offer beta or experimental features for testing purposes. Beta features:

Are provided "as is" without warranties
May be unstable or incomplete
May be changed or discontinued without notice
Should not be used for mission-critical operations
Are subject to additional terms presented when you access them

2.5 Service Availability

We strive to provide reliable, uninterrupted service. However, we do not guarantee that:

The Services will be available at all times
The Services will be error-free or uninterrupted
Defects will be corrected immediately
The Services will meet your specific requirements

For information about our service level commitments, see our Service Level Agreement at https://supernomics.ai/sla.

3. Eligibility and Account Registration

3.1 Eligibility

To use our Services, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Not be barred from using the Services under applicable law
Comply with all applicable laws and regulations

Our Services are intended for use by professional services firms and their authorized personnel.

3.2 Account Registration

To access most features, you must create an account by providing:

Full name
Email address
Company name
Phone number
Password

You must provide accurate, complete, and current information. Failure to do so may result in suspension or termination of your account.

3.3 Account Types

Individual Accounts: Created by individuals for their own use.

Organization Accounts: Created by organizations for use by multiple users. The organization's administrator controls user access, permissions, and settings. We may collect information about you from publicly available sources to verify your identity or credentials.

Trial Accounts: Temporary accounts for evaluation purposes, subject to limitations and expiration.

3.4 Account Security

You are responsible for:

Maintaining the confidentiality of your password
All activities that occur under your account
Restricting access to your account
Notifying us immediately of any unauthorized access

We recommend:

Using strong, unique passwords
Enabling multi-factor authentication
Not sharing your credentials
Logging out after each session

You are responsible for any breach of security caused by your failure to maintain account security.

3.5 Account Information

You may update your account information at any time through your account settings. You must promptly update your information if it changes.

3.6 Account Ownership

Individual Accounts: You own your individual account.

Organization Accounts: The organization owns the account and all data within it. If your employment or relationship with the organization ends, you may lose access to the account and its data.

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer various subscription plans with different features, user limits, and pricing. Current plans and pricing are available at https://sque.ai/pricing.

Plan Types:

Solo: For individual practitioners
Team: For small teams (up to 10 users)
Professional: For growing firms (up to 50 users)
Enterprise: For large organizations (50+ users, custom pricing)

4.2 Free Trial

We may offer a free trial period for new users. During the trial:

You have full access to features (or specified features)
No payment is required
Trial duration is specified at signup (typically 14–30 days)
You may cancel anytime during the trial without charge

After the trial ends, you must subscribe to a paid plan to continue using the Services. If you do not subscribe, your account will revert to a free plan (if available) or be deactivated.

4.3 Subscription Fees

Billing Cycle: Subscriptions are billed monthly or annually, as selected by you.

Payment Methods: We accept major credit cards and ACH transfers. Payment is processed by our third-party payment processors (Stripe, etc.).

Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.

Price Changes: We may change subscription prices at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle after at least 30 days' notice.

4.4 Payment Terms

Advance Payment: Subscription fees are due in advance for each billing cycle.

Payment Authorization: By providing payment information, you authorize us to charge the applicable fees to your payment method.

Payment Failure: If payment fails: we will attempt to charge your payment method again; we will notify you of the failed payment; your account may be suspended after 7 days; your account may be terminated after 30 days.

Payment Disputes: If you dispute a charge, contact us immediately at [email protected] before contacting your payment provider. Chargebacks may result in account suspension or termination.

4.5 Usage-Based Fees

Some features may incur additional usage-based fees, including:

SMS/text message notifications
Electronic payment processing (transaction fees)
Excess API usage
Storage beyond included limits
Additional users beyond plan limits

Usage-based fees are billed monthly in arrears.

4.6 Taxes

Fees are exclusive of all taxes. You are responsible for paying all applicable taxes, including:

Sales tax
Use tax
Value-added tax (VAT)
Goods and services tax (GST)

We will add applicable taxes to your invoice. If you are tax-exempt, you must provide valid tax exemption certificates.

4.7 Refunds

Trial Periods: No refund is necessary because trials are free.

Subscription Fees: Fees are non-refundable except: as required by law; in our sole discretion for extenuating circumstances; as specified in our Service Level Agreement.

Proration: If you upgrade your plan, we will prorate the difference for the current billing cycle. If you downgrade, the change takes effect at the start of the next billing cycle (no proration).

4.8 Cancellation

You may cancel your subscription at any time through your account settings or by contacting [email protected].

Cancellation Effect:

Your subscription will remain active until the end of the current billing period
You will not be charged for subsequent billing periods
You may continue using paid features until the end of the billing period
After cancellation, your account will revert to a free plan (if available) or be deactivated

Data After Cancellation: See Section 16.5 for information about data retention after cancellation.

5. User Content and Data

5.1 Your Content

"User Content" means any content, data, or information you create, upload, submit, transmit, or display through the Services, including:

Client and matter information
Time entries and billing records
Documents and files
Communications
Settings and configurations

5.2 Ownership

You Own Your Content: You retain all ownership rights in your User Content. We do not claim ownership of your User Content.

License to Us: By using the Services, you grant us a limited, non-exclusive, royalty-free, worldwide license to host, store, and backup your User Content; display your User Content to you and authorized users; process your User Content to provide the Services; and use your User Content to improve the Services (in anonymized, aggregate form only). This license terminates when you delete your User Content or terminate your account, except for content retained in backups (which are deleted within 90 days).

5.3 User Responsibilities

You are solely responsible for:

The accuracy, quality, and legality of your User Content
The means by which you acquired your User Content
Ensuring you have rights to use and share your User Content
Complying with applicable laws regarding your User Content
Backing up your User Content

5.4 Prohibited Content

You may not upload, post, or transmit User Content that:

Violates any law or regulation
Infringes intellectual property rights
Contains malware or malicious code
Is defamatory, obscene, or offensive
Violates privacy or publicity rights
Contains confidential information you are not authorized to share

See our Acceptable Use Policy at https://supernomics.ai/acceptable-use for complete restrictions.

5.5 Content Monitoring

We do not monitor User Content but reserve the right to review User Content to ensure compliance with these Terms, respond to legal requirements, investigate abuse or security incidents, and provide customer support.

5.6 Data Processing

We process your User Content as a data processor on your behalf. Our processing activities are governed by our Data Processing Addendum, available at https://supernomics.ai/dpa.

We never train on your data. We do not use your User Content to train artificial intelligence models or machine learning systems without your explicit consent.

5.7 Data Portability

You may export your User Content at any time in common formats (CSV, JSON, PDF). Export functionality is available in your account settings.

5.8 Backup and Recovery

We maintain backups of your User Content for disaster recovery purposes. Backups are:

Encrypted
Retained for up to 90 days
Not guaranteed to be complete or current
Not a substitute for your own backups

We recommend you maintain your own independent backups of critical data.

6. Acceptable Use Policy

Your use of the Services must comply with our Acceptable Use Policy, available at https://supernomics.ai/acceptable-use, which is incorporated into these Terms by reference.

6.1 Prohibited Uses

You may not use the Services to:

Violate any law or regulation
Infringe intellectual property rights
Transmit malware or malicious code
Engage in fraudulent activity
Harass, abuse, or harm others
Interfere with the Services or other users
Attempt unauthorized access to our systems
Scrape or harvest data without authorization
Reverse engineer our software
Resell or redistribute the Services

6.2 Rate Limits

We may implement rate limits on API usage, email sending, and other activities to ensure fair use and system stability.

6.3 Enforcement

Violation of this Section or our Acceptable Use Policy may result in:

Warning
Temporary suspension
Permanent termination
Legal action

We may enforce these restrictions at our sole discretion without prior notice.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, trademarks, and other content (excluding User Content), are owned by SuperNomics or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

Trademarks:

"SuperNomics" and the SuperNomics logo are trademarks of SuperNomics Technologies Inc.
"Sque" and the Sque logo are trademarks of SuperNomics Technologies Inc.
All other trademarks are property of their respective owners

7.2 License to Use Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

This license does not include the right to:

Sublicense, resell, or distribute the Services
Modify, adapt, or create derivative works
Reverse engineer or decompile the software
Remove or alter copyright or proprietary notices
Use the Services for competitive purposes
Frame or mirror any part of the Services

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into the Services without any obligation to you.

7.4 DMCA Compliance

We respect intellectual property rights. If you believe content on our Services infringes your copyright, please send a DMCA notice to [email protected] including:

Your contact information
Description of the copyrighted work
Location of the infringing material
Statement of good faith belief
Statement under penalty of perjury
Physical or electronic signature

We will respond to valid DMCA notices in accordance with the Digital Millennium Copyright Act.

8. AI Features and Automated Services

8.1 AI-Powered Features

Our Services include AI-powered features such as Ask Sque (our AI assistant), which use large language models and machine learning to:

Answer questions about your data
Generate billing narratives and descriptions
Provide recommendations and insights
Automate routine tasks
Analyze patterns and trends

8.2 Third-Party AI Providers

AI features may be powered by third-party providers such as OpenAI. When you use AI features:

Your queries may be sent to third-party AI providers
Third parties process your data according to our agreements with them
Third parties do not use your data to train their models (per our agreements)
Data sent to AI providers is limited to what is necessary to fulfill your request

We never train on your data. Neither we nor our AI providers use your data to train AI models without your explicit consent.

8.3 AI Output Disclaimer

AI-GENERATED CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

AI may generate:

Inaccurate or incomplete information
Inappropriate or offensive content
Content that infringes third-party rights
Content that does not comply with applicable laws or professional standards

YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND USING AI-GENERATED CONTENT APPROPRIATELY.

8.4 No Professional Advice

AI-generated content is not professional advice, including legal, accounting, tax, or financial advice. Do not rely on AI-generated content for professional decisions without consulting qualified professionals.

8.5 Professional Responsibility

You are responsible for complying with your professional obligations and rules of professional conduct when using AI features, including:

Attorney-client privilege and confidentiality
Accountant-client privilege
Professional ethics rules
Competence and diligence requirements
Supervision of AI tools

8.6 Human Review Required

AI features provide suggestions and recommendations, but human review and decision-making is required. You must:

Review all AI-generated content before use
Verify accuracy and appropriateness
Exercise professional judgment
Take responsibility for final decisions

We do not make automated decisions that produce legal effects or similarly significantly affect you without human involvement.

8.7 Opt-Out

You may disable AI features in your account settings. Disabling AI features will prevent your data from being sent to third-party AI providers but may limit functionality.

9. Third-Party Services and Integrations

9.1 Available Integrations

Our Services integrate with third-party services including:

Calendar applications (Google Calendar, Microsoft Outlook, Apple Calendar)
Email providers (Gmail, Outlook, etc.)
Video conferencing (Zoom, Microsoft Teams, Google Meet)
Payment processors (Stripe, PayPal, etc.)
Accounting software (QuickBooks, Xero, etc.)
Document management systems

9.2 Authorization

To use integrations, you must authorize our Services to access your third-party accounts. By authorizing integrations, you grant us permission to access and use data from those services as necessary to provide functionality.

9.3 Third-Party Terms

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, their content, or their practices. You use third-party services at your own risk.

9.4 Integration Availability

We do not guarantee that integrations will be available at all times, work as expected, or continue to be supported. Third parties may change or discontinue their services or APIs, which may affect integrations. We will make reasonable efforts to maintain integrations but are not liable for integration failures caused by third parties.

9.5 Data Sharing

When you use integrations: data may be shared between our Services and third-party services; third parties may access your User Content according to their privacy policies; and we are not responsible for third-party data practices. Review third-party privacy policies before using integrations.

10. Recording and Meeting Features

10.1 Meeting Metadata

Our Services capture meeting metadata (participants, duration, timing) from your calendar and conferencing tools to create automatic time entries.

10.2 Meeting Recording

Recording is OFF by default. Meeting recording must be explicitly enabled by the meeting host.

When you use recording features, you agree to:

Obtain necessary consents from all participants
Comply with applicable laws (including two-party consent laws)
Notify participants before and during recording
Respect participant rights to decline recording
Comply with professional conduct rules (attorney-client privilege, confidentiality)
Use recordings only for authorized purposes

10.3 Recording Consent Requirements

Recording consent requirements vary by jurisdiction. Some states require all-party consent (California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Washington).

Failure to obtain proper consent may result in civil and criminal liability.

10.4 Host Responsibilities

If you initiate a recording, you are responsible for:

Obtaining appropriate consent from all participants
Providing clear notice before and during recording
Complying with applicable laws and professional conduct rules
Respecting confidentiality and privilege
Secure handling and storage of recordings
Responding to participant requests for deletion

10.5 Prohibited Recording Uses

You may not:

Record meetings without proper consent
Record privileged or confidential communications without authorization
Use recordings for illegal purposes
Share recordings with unauthorized parties
Violate privacy or professional conduct rules

10.6 Recording Disclaimer

WE ARE NOT RESPONSIBLE FOR YOUR USE OF RECORDING FEATURES OR YOUR COMPLIANCE WITH RECORDING LAWS.

You indemnify and hold us harmless from any claims arising from your use of recording features.

For detailed information about meeting recording, including consent frameworks, participant rights, and legal compliance, see our Conferencing, Meetings & Recording Addendum at https://supernomics.ai/legal/conferencing-addendum.

11. Professional Services and Legal Compliance

11.1 Professional Services Context

Our Services are designed for professional services firms, including law firms, accounting firms, and consulting firms. You acknowledge that:

You are responsible for complying with professional conduct rules
You are responsible for maintaining client confidentiality and privilege
The Services are tools that assist but do not replace professional judgment
You remain solely responsible for your professional services

11.2 Attorney-Client Privilege

Lawyers using our Services must protect attorney-client privilege. Our Services are designed to assist with billing and practice management while maintaining privilege. However, you are responsible for:

Determining what information is privileged
Ensuring privileged communications are appropriately protected
Training staff on privilege protection
Complying with rules of professional conduct

Use caution when using AI features with privileged information, sharing information with third-party integrations, recording privileged communications, or including detailed billing descriptions.

11.3 Accountant-Client Privilege

Accountants using our Services must protect accountant-client privilege and confidential information according to applicable professional standards and laws.

11.4 Conflict Checking

Our conflict checking features are tools to assist with conflict identification but do not guarantee detection of all conflicts. You are solely responsible for:

Conducting thorough conflict checks
Complying with conflict of interest rules
Making final conflict determinations
Obtaining necessary waivers

11.5 Trust Accounting

Our Services include basic trust accounting features. However: we do not guarantee compliance with trust accounting rules; you are solely responsible for trust account compliance; consult with trust accounting specialists for complex situations; and maintain separate records as required by applicable rules.

11.6 Regulatory Compliance

You are responsible for complying with all applicable laws and regulations, including:

Professional conduct rules (ABA Model Rules, state bar rules, etc.)
Ethics opinions
Court rules
Data protection laws (GDPR, CCPA, etc.)
Industry-specific regulations (HIPAA, GLBA, etc.)
Anti-money laundering (AML) laws
Know Your Customer (KYC) requirements

11.7 No Legal or Professional Advice

WE DO NOT PROVIDE LEGAL, ACCOUNTING, TAX, OR OTHER PROFESSIONAL ADVICE.

The Services, including AI features, do not constitute professional advice. Consult qualified professionals for advice on specific situations.

12. Service Level and Support

12.1 Service Level

We strive to provide reliable, high-quality service. Our service level commitments are detailed in our Service Level Agreement at https://supernomics.ai/sla.

Key Commitments:

99.9% uptime (excluding scheduled maintenance)
Response time targets for support requests
Data backup and recovery procedures

12.2 Scheduled Maintenance

We perform scheduled maintenance to improve and update the Services. We will:

Notify you at least 48 hours in advance (when possible)
Perform maintenance during off-peak hours when possible
Minimize service disruption

12.3 Support

Support Channels:

Email: [email protected]

In-app chat
Help center: https://help.supernomics.ai
Phone support (Enterprise plans only)

Support Hours:

Standard support: Monday–Friday, 9 AM – 6 PM Eastern Time
Priority support: Extended hours (Professional and Enterprise plans)
Emergency support: 24/7 (Enterprise plans only)

Response Times:

Critical issues: 1 business hour (Enterprise), 4 business hours (Professional), 24 hours (Standard)
High priority: 4 business hours (Enterprise), 8 business hours (Professional), 48 hours (Standard)
Normal priority: 24 hours (Enterprise), 48 hours (Professional), 72 hours (Standard)

Support is provided in English. Support in other languages may be limited.

12.4 Training and Onboarding

Self-Service Resources:

Help center articles
Video tutorials
Webinars
User guides

Assisted Onboarding:

Available for Professional and Enterprise plans
Includes initial setup assistance
Training for administrators
Best practices guidance

13. Privacy and Data Protection

13.1 Privacy Policy

Our collection, use, and sharing of your information is governed by our Privacy Policy at https://supernomics.ai/privacy, which is incorporated into these Terms by reference.

13.2 Data Protection

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit and at rest
Access controls
Regular security audits
Incident response procedures

For details, see our Security Overview at https://supernomics.ai/security.

13.3 Data Processing Addendum

For Enterprise customers, we offer a Data Processing Addendum (DPA) that includes Standard Contractual Clauses for international data transfers. The DPA is available at https://supernomics.ai/dpa.

13.4 Subprocessors

We use third-party service providers (subprocessors) to help deliver the Services. A current list of subprocessors is available at https://supernomics.ai/subprocessors. We will notify you of changes to our subprocessor list with at least 30 days' notice.

13.5 Data Localization

Our Services are hosted in the United States. By using the Services, you consent to the transfer and processing of your data in the United States. For customers with data residency requirements, we may offer data localization options on Enterprise plans. Contact [email protected] for information.

13.6 HIPAA Compliance

Our Services include HIPAA-supporting controls. To use the Services for protected health information (PHI):

You must have an Enterprise plan
You must execute a Business Associate Agreement (BAA)
You must configure appropriate security settings
You must train users on HIPAA compliance

Contact [email protected] to request a BAA.

14. Security and Confidentiality

14.1 Security Measures

We implement industry-standard security measures, including:

Data encryption (TLS 1.2+, AES-256)
Multi-factor authentication
Regular security audits
Penetration testing
Security awareness training
Incident response plan

14.2 Security Incidents

In the event of a security incident that affects your data, we will:

Investigate and contain the incident
Notify you without undue delay
Provide information about the incident and affected data
Take steps to prevent recurrence

14.3 Your Security Responsibilities

You are responsible for:

Maintaining the confidentiality of your credentials
Implementing appropriate access controls for your users
Training your users on security best practices
Promptly reporting suspected security incidents
Complying with security requirements of your professional rules

14.4 Confidentiality

Our Confidentiality Obligation: We will maintain the confidentiality of your User Content and will not disclose it except: as necessary to provide the Services; with your authorization; as required by law; or to our service providers under confidentiality obligations.

Your Confidentiality Obligation: You will maintain the confidentiality of any non-public information about our Services, systems, or business that we designate as confidential.

14.5 Security Audits

Enterprise customers may request: audit reports (SOC 2, ISO 27001, etc.); security questionnaire responses; and penetration test summaries (subject to NDA). Contact [email protected] to request security documentation.

15. Modifications to Services and Terms

15.1 Service Modifications

We may modify the Services at any time, including:

Adding new features
Changing existing features
Removing features
Updating user interface
Improving performance

We will provide reasonable notice of material changes that significantly affect your use of the Services.

15.2 Feature Deprecation

If we discontinue a significant feature:

We will provide at least 90 days' notice
We will offer alternative solutions when possible
Enterprise customers may be eligible for extended support

15.3 Changes to Terms

We may modify these Terms at any time. Material changes will be effective 30 days after notice. Notice will be provided via:

Email to your account email address
In-app notification
Prominent notice on our website

Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

15.4 Objection to Changes

If you object to changes, you may terminate your account as described in Section 16. Termination is your sole remedy for objecting to changes.

16. Term and Termination

16.1 Term

These Terms begin when you first access the Services and continue until terminated by you or us.

16.2 Termination by You

You may terminate these Terms at any time by:

Canceling your subscription through account settings
Providing written notice

Contacting [email protected]

Termination is effective at the end of your current billing period.

16.3 Termination by Us

We may terminate or suspend your access to the Services immediately, without prior notice, if:

You breach these Terms or any incorporated policies
Your account is inactive for more than 12 months
You fail to pay fees when due
We are required to do so by law
Continuing to provide Services creates security or legal risks

16.4 Effect of Termination

Upon termination:

Your license to use the Services immediately terminates
Your access to the Services will be disabled
You must stop using the Services
Fees for the current billing period are non-refundable (except as required by law)
Sections that by their nature should survive will survive (see Section 16.7)

16.5 Data After Termination

After termination:

You have 30 days to export your User Content
After 30 days, we may delete your User Content
Backups are retained for up to 90 days, then permanently deleted
We are not obligated to retain or return User Content after termination

Export your data before terminating your account.

16.6 Retrieval Fees

If you request data retrieval after the 30-day export period, we may charge reasonable retrieval fees based on the complexity and time required.

16.7 Survival

The following provisions survive termination: Sections 5.2 (License to Us), 7 (Intellectual Property), 8.3 (AI Disclaimers), 10.6 (Recording Disclaimer), 14.4 (Confidentiality), 17 (Disclaimers), 18 (Limitation of Liability), 19 (Indemnification), 20 (Dispute Resolution), 22 (General Provisions).

17. Disclaimers

17.1 "AS IS" and "AS AVAILABLE"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING: IMPLIED WARRANTIES OF MERCHANTABILITY; IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE; IMPLIED WARRANTIES OF NON-INFRINGEMENT; WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

17.2 No Warranty of Accuracy

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THE RESULTS FROM USING THE SERVICES WILL BE ACCURATE OR RELIABLE; THE QUALITY OF THE SERVICES WILL MEET YOUR REQUIREMENTS; DEFECTS WILL BE CORRECTED; OR THE SERVICES ARE FREE OF VIRUSES OR HARMFUL COMPONENTS.

17.3 AI and Automated Features

AI-GENERATED CONTENT IS PROVIDED WITHOUT WARRANTY. WE DO NOT WARRANT THAT AI FEATURES WILL PRODUCE ACCURATE OR COMPLETE RESULTS; COMPLY WITH PROFESSIONAL STANDARDS; BE APPROPRIATE FOR YOUR SPECIFIC SITUATION; OR BE FREE FROM BIAS OR ERRORS. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING AI-GENERATED CONTENT.

17.4 Professional Services

WE ARE NOT RESPONSIBLE FOR YOUR PROFESSIONAL SERVICES. THE SERVICES ARE TOOLS TO ASSIST WITH PRACTICE MANAGEMENT. WE DO NOT PROVIDE PROFESSIONAL ADVICE; GUARANTEE COMPLIANCE WITH PROFESSIONAL RULES; ENSURE ACCURACY OF YOUR WORK PRODUCT; OR WARRANT SUITABILITY FOR SPECIFIC PROFESSIONAL USES.

17.5 Third-Party Content

We are not responsible for: third-party services or integrations; User Content created by other users; content accessed through links; or accuracy of third-party information.

17.6 Limitation Period

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, our warranties are limited to the maximum extent permitted by law. Any claims must be brought within one (1) year after the cause of action arises.

18. Limitation of Liability

18.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SUPERNOMICS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING: LOSS OF PROFITS; LOSS OF REVENUE; LOSS OF DATA; LOSS OF GOODWILL; LOSS OF BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES.

18.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: THE FEES YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 USD.

18.3 Essential Purpose

The limitations in this Section apply even if any limited remedy fails its essential purpose.

18.4 Exceptions

These limitations do not apply to: our indemnification obligations under Section 19.1; our liability for gross negligence or willful misconduct; or liability that cannot be excluded or limited by law (such as death or personal injury caused by negligence).

18.5 Allocation of Risk

You acknowledge that the fees charged reflect the allocation of risk set forth in these Terms. You agree that the limitations of liability are reasonable.

18.6 Multiple Claims

Multiple claims will not expand the liability cap. All claims are subject to the aggregate liability cap in Section 18.2.

19. Indemnification

19.1 Your Indemnification of Us

You agree to indemnify, defend, and hold harmless SuperNomics, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your use or misuse of the Services
Your User Content
Your violation of these Terms
Your violation of any law or regulation
Your violation of any rights of a third party
Your professional services or work product
Your use of AI features
Your use of recording features
Your breach of confidentiality or privilege
Your infringement of intellectual property rights
Any claim that your User Content caused harm to a third party

19.2 Indemnification Process

If we seek indemnification:

We will notify you of the claim
You will have the right to control the defense (with counsel reasonably acceptable to us)
We may participate in the defense at our expense
You may not settle any claim without our prior written consent
We will cooperate with your defense

19.3 Our Indemnification of You

We will indemnify, defend, and hold you harmless from third-party claims that the Services, as provided by us, infringe a third party's intellectual property rights, provided that you notify us promptly, give us control of the defense and settlement, and cooperate with our defense.

If we believe the Services infringe, we may at our option: modify the Services to be non-infringing; obtain a license for your continued use; or terminate the Services and refund prepaid, unused fees.

This Section states our entire liability and your exclusive remedy for intellectual property infringement claims.

20. Dispute Resolution and Arbitration

20.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [email protected]. We will try to resolve the dispute informally by contacting you. If a dispute is not resolved within 60 days, either party may initiate arbitration or (to the extent permitted) court proceedings.

20.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes described in Section 20.6, you and SuperNomics agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration rather than in court. This means you waive your right to have disputes heard by a judge or jury; you waive your right to participate in a class action; and arbitration procedures are simpler and more limited than court procedures.

20.3 Arbitration Rules

Arbitration will be conducted by JAMS (https://www.jamsadr.com) under its Streamlined Arbitration Rules and Procedures (for claims under $250,000) or Comprehensive Arbitration Rules and Procedures (for claims over $250,000).

Location: Arbitration will be conducted in the county where you reside or in Delaware, at your option
Format: For claims under $25,000, arbitration will be conducted by written submission only unless a hearing is requested. For claims over $25,000, the arbitrator will determine the format
Arbitrator: Must be a neutral attorney or retired judge with experience in software or technology disputes

20.4 Arbitration Costs

Payment of Fees: We will pay all JAMS arbitration fees for claims under $10,000 unless the arbitrator finds your claim frivolous. For claims over $10,000, fees are allocated according to JAMS rules.

Attorney's Fees: If you prevail and the arbitrator determines that the amount you recover exceeds our last written settlement offer, we will pay your attorney's fees and reimburse your arbitration filing fee.

20.5 Class Action Waiver

YOU AND SUPERNOMICS AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MULTIPLE PLAINTIFF, OR SIMILAR PROCEEDING. YOU AND SUPERNOMICS EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ARBITRATION OR IN COURT. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THE ENTIRE ARBITRATION AGREEMENT (SECTION 20) WILL BE DEEMED VOID.

20.6 Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

Claims for injunctive or equitable relief to protect intellectual property rights
Claims that may be brought in small claims court (if within small claims court jurisdiction)
Individual claims under $500

20.7 Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to [email protected]. Your opt-out notice must include your name, email address, account information, and a clear statement that you wish to opt out. If you do not opt out within 30 days, you will be bound by this arbitration agreement.

20.8 Severability

If any part of this Section 20 (except the class action waiver) is found to be unenforceable, the remainder will continue to apply. If the class action waiver is found to be unenforceable, this entire Section 20 will be deemed void.

20.9 Changes to Arbitration Terms

If we make material changes to this Section 20 after you first accepted these Terms, you may reject the changes by sending written notice within 30 days to [email protected]. If you reject changes, your account will be governed by the arbitration terms that existed when you first accepted these Terms, and we may terminate your account.

20.10 Governing Law and Venue

These Terms and any disputes arising from them are governed by the laws of the State of Delaware, without regard to conflict of law principles. If arbitration does not apply, disputes will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction and waive any objection to venue in those courts.

21. Export Control and Compliance

21.1 Export Controls

The Services and related technology may be subject to U.S. export control laws, including the Export Administration Regulations (EAR) and sanctions programs administered by the Office of Foreign Assets Control (OFAC). You agree to comply with all applicable export control laws and regulations.

21.2 Prohibited Destinations

You may not access or use the Services from, or export or re-export the Services to, countries, territories, or persons subject to U.S. trade sanctions or export restrictions, including:

Cuba
Iran
North Korea
Syria
Crimea region of Ukraine
Any other embargoed countries or territories
Specially Designated Nationals (SDN) List

21.3 Prohibited Users

You represent and warrant that you are not located in or a resident of an embargoed country, on any U.S. government list of prohibited or restricted parties, or subject to U.S. trade sanctions.

21.4 Prohibited Uses

You may not use the Services for any purpose prohibited by U.S. law, in development or use of weapons of mass destruction, in missile technology or nuclear activities without authorization, or in any military or intelligence application without authorization.

21.5 Compliance Certification

You certify that you will comply with all applicable export control laws and will not export, re-export, or transfer the Services in violation of those laws.

21.6 Termination for Non-Compliance

We may immediately terminate your access if we have reason to believe you are violating export control laws or these export-related terms.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, Data Processing Addendum, Service Level Agreement, and any other incorporated policies, constitute the entire agreement between you and SuperNomics regarding the Services and supersede all prior agreements.

22.2 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. Any attempted assignment without consent is void. We may assign these Terms to an affiliate or subsidiary, an acquirer of our business or assets, or a successor by merger.

22.3 No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future. Any waiver must be in writing and signed by an authorized representative.

22.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

22.5 Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including:

Acts of God (earthquakes, floods, fires)
War, terrorism, riots
Pandemics, epidemics
Government actions
Internet or telecommunications failures
Third-party service outages
Cyberattacks

22.6 Independent Contractors

You and SuperNomics are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

22.7 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights except as expressly stated.

22.8 Notices

Notices to You:

We may provide notices by email to the address associated with your account, by posting on our website or in the Services, or by mail to the address you provided. Notices are effective when sent (email), posted (website), or three days after mailing.

Notices to Us:

Notices to us must be sent to [email protected]. Notices are effective when we receive them.

22.9 Government Use

If you are a U.S. government entity, the Services are "Commercial Items" as defined in FAR 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation" as used in FAR 12.212. The Services are licensed to U.S. government end users only with the rights set forth in these Terms, pursuant to FAR 12.212 and DFARS 227.7202.

22.10 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of conflict, the English version controls.

22.11 Electronic Signatures

You consent to electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and records of transactions. Electronic records will have the same force and effect as paper records.

22.12 Headings

Section headings are for convenience only and do not affect interpretation.

22.13 Interpretation

These Terms will be interpreted without regard to any presumption against the party who drafted them.

22.14 No Support Obligation

Nothing in these Terms obligates us to provide support, updates, or bug fixes except as specified in our Service Level Agreement.

22.15 Beta and Experimental Features

Beta or experimental features are provided "as is" without warranties and may be discontinued at any time without notice.

23. Contact Information

General Inquiries: Email: [email protected] Website: https://supernomics.ai

Customer Support: Email: [email protected] Help Center: https://help.supernomics.ai

Sales: Email: [email protected] Website: https://sque.ai/pricing

Billing: Email: [email protected]

Privacy: Email: [email protected] Privacy Request Form: https://supernomics.ai/privacy-request

Security: Email: [email protected]

Legal: Email: [email protected]

DMCA Notices: Email: [email protected]

Additional Resources:

Privacy Policy: https://supernomics.ai/privacy
Acceptable Use Policy: https://supernomics.ai/acceptable-use
Data Processing Addendum: https://supernomics.ai/dpa
Service Level Agreement: https://supernomics.ai/sla
Recording & Meeting Privacy: https://supernomics.ai/legal/conferencing-addendum
Security Overview: https://supernomics.ai/security
Trust Center: https://supernomics.ai/trust
Subprocessors: https://supernomics.ai/subprocessors
Legal Archive: https://supernomics.ai/legal/archive